NewPatients
We’re always excited to welcome new patients to Mitchell Mill Animal Hospital! Here’s everything you need to know to prepare for your first visit to our Raleigh veterinary clinic.
What to Expect at YourFirst Appointment
At Mitchell Mill Animal Hospital, we aim to make your first visit as smooth, informative, and stress-free as possible—for both you and your pet. From the moment you walk in, our compassionate team is here to answer questions, offer guidance, and provide exceptional veterinary care.
One of our friendly team members will greet you upon arrival and help you get checked in. To make your appointment efficient and personalized, we recommend bringing:
- Any previous medical records for your pet
- A list of current medications or supplements
- Notes on behavior, symptoms, or concerns you’ve observed
- Your completed New Patient Form
Even if you don’t have full medical records, we’ll work with what you have—just let us know anything you think might be important.
Your First Visit: Step-by-Step
When your pet is ready to be seen, one of our experienced technicians will bring you to a clean, comfortable exam room. Here’s what happens next:
Initial Check-In & Review
We’ll confirm your pet’s history, review any documents you’ve brought, and take vitals.
Veterinarian Consultation
Your veterinarian will discuss your pet’s lifestyle, behavior, and any ongoing issues.
Physical Examination
A thorough nose-to-tail exam will be performed, with findings communicated in real time.
Recommendations & Next Steps
We’ll go over any suggested diagnostics, treatments, or preventive care for your pet’s unique needs.
You’ll have plenty of time to ask questions throughout the visit—we want you to feel empowered and confident in your pet’s care plan.
Appointment Policy
We operate primarily by appointment so we can give every patient our full attention. Walk-ins are welcome if time permits, but scheduled appointments are always prioritized. Emergency cases may cause occasional delays—we appreciate your patience and understanding.
To schedule your visit, please call us or request an appointment online.
Payment Options
We strive to keep payment simple and transparent. Unless prior arrangements are made, payment is due at the time services are rendered.
We accept the following payment options:
Cash and all major credit cards
CareCredit
Pet insurance is also highly recommended
We do not offer billing in order to keep costs down and focus fully on patient care.
Helpful Resources for New Clients
We know there’s a lot of information out there—and not all of it is reliable. That’s why we’ve curated trusted veterinary websites for pet owners on our Pet Health Resources page. You can feel confident using these as a reference between visits.
New to Our Hospital? We Can’t Wait to Meet You!
Whether you’re new to the area or just looking for a compassionate, trustworthy veterinary team, we’re here for you. Mitchell Mill Animal Hospital proudly serves patients from Raleigh, Rolesville, Wake Forest, and beyond.